1. Introduction
Mint Scheduling is owned and operated by Lunacal LLC. At Mint Scheduling, we are committed to protecting the privacy, security, and confidentiality of the information entrusted to us. Mint Scheduling provides HIPAA-compliant scheduling and client management software for healthcare and wellness professionals, including doctors, therapists, health coaches, nutritionists, physical therapists, speech therapists, clinics, and wellness providers. This Privacy Policy explains how Lunacal LLC collects, uses, stores, and protects information through Mint Scheduling when you use our platform, website, booking pages, and related services.By accessing or using Mint Scheduling, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
2. Information We Collect
Mint Scheduling is designed to support healthcare and wellness organizations that require strong privacy and security standards. Where applicable, we implement safeguards designed to protect Protected Health Information (PHI) and other sensitive data processed through the platform. These safeguards include access controls, encryption, security monitoring, authentication measures, secure infrastructure, and administrative procedures intended to protect the confidentiality, integrity, and availability of information. Lunacal LLC is committed to maintaining a privacy-first approach that helps healthcare providers, clinics, therapists, coaches, and wellness organizations deliver services while protecting client and patient information. Where appropriate, Business Associate Agreements (BAAs) may be available to support HIPAA compliance requirements.
3. How We Use Your Information
Lunacal LLC uses information collected through Mint Scheduling to operate, maintain, and improve the platform. This includes facilitating appointment scheduling, sending confirmations and reminders, collecting intake information, processing payments, managing subscriptions, supporting communication between providers and clients, and delivering customer support.We also use information to monitor platform performance, improve functionality, prevent fraud and abuse, maintain system security, comply with legal obligations, and provide a reliable experience for users. Information processed through Mint Scheduling is used only for legitimate business and service-related purposes and is handled in accordance with applicable privacy and security requirements.
4. Data Sharing and Disclosure
We do not sell, rent, or trade personal information, client information, or health-related data. Information may be shared with trusted third-party service providers that help us operate the platform, including providers of cloud hosting, payment processing, email delivery, communication services, analytics, customer support, and security infrastructure. These providers are required to maintain appropriate safeguards and may only access information as necessary to perform services on our behalf. Information submitted through Mint Scheduling may be accessible to the healthcare provider, therapist, coach, clinic, or wellness organization responsible for delivering services. We may also disclose information when required by law, legal process, government authorities, regulatory requirements, or when necessary to protect the rights, safety, security, or integrity of our users, platform, or business operations.
5. Data Security and Retention
Protecting sensitive information is one of our highest priorities. Lunacal LLC employs industry-standard security measures designed to protect information from unauthorized access, disclosure, misuse, alteration, or destruction. These measures include encryption of data in transit and at rest, secure access controls, authentication mechanisms, activity monitoring, regular security reviews, backup systems, and infrastructure protections.We retain information only for as long as necessary to provide services, fulfill contractual obligations, comply with applicable laws and regulations, resolve disputes, enforce agreements, and support legitimate business purposes. When information is no longer required, we take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable standards.
6. Your Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the ability to access, correct, update, delete, or request a copy of your information. You may also have the right to object to certain processing activities, restrict processing, or withdraw consent where applicable. If you submitted information through a healthcare provider, therapist, coach, clinic, or wellness organization using Mint Scheduling, requests relating to that information may need to be directed to the organization that originally collected it, as they generally control how that information is managed and used.